Contact
Contact
One address. Corrections, broken links and gaps in the material all reach a person, and get acted on.
Worth writing about
- Something on a page is factually wrong or has gone out of date.
- A link to an official source is broken or now points somewhere else.
- A lane or situation is missing that clearly should be here.
- Something is unclear enough that it misled you.
About your own loan
Anything specific to your position — an application, a rate, borrowing capacity, whether to refinance — belongs with a licensed lender or credit assistance provider who can look at your full circumstances. Please keep financial details out of email; an inbox is the wrong place for them, and the answer you want needs a proper look at your file anyway.
For general questions about how Australian lending works, the consultation button on any page opens a chat assistant that answers in plain English. On the simplified-Chinese pages the same button opens a WeChat conversation instead. Neither can assess an application or quote you a rate — this site does none of that.
If you choose to leave your contact details, they are passed to Arrivau, the licensed mortgage broker this site works with, to follow up with you. Chat conversations are saved to provide the service.
General information. General information about how Australian lending is organised. Rules, thresholds and eligibility are set by government agencies and change; each lane links to the source so you can check the current position.
Reviewed 17 August 2026.